Privacy Policy
A legal disclaimer
Privacy Policy
Cali Autos Ltd
Last Updated: 19 May 2025
This Privacy Policy explains how CaliAutos Ltd (”we”, ”us”, or ”our”), a UK-based car repair garage, collects, uses, stores, and protects your personal information when you use our website (https://www.caliautos.co.uk) or our mobile application (collectively, ”Services”) for booking car repair and maintenance services. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
CaliAutos Ltd is a car repair and maintenance garage located in the United Kingdom. We are the data controller responsible for your personal information. You can contact us at:
• Address: Cali Autos, Farnworth Park Industrial Estate, Queen St, Farnworth, Bolton BL4 7BY
• Email: caliautosian@gmail.com
• Phone: 01204 572529
2. Information We Collect
We collect the following personal information when you use our Services to make bookings or sign up for our app:
• Personal Identifiers: Name, email address, phone number, and postal address (if provided).
• Vehicle Information: Vehicle registration number, make, model, and service history (as relevant to bookings).
• Details: Date, time, and type of service requested.
• Information: Username and password (encrypted) for app users.
• Data: IP address, browser type, device information, and usage data (e.g., pages visited, app interactions) collected automatically via cookies and analytics tools.
We do not collect special categories of personal data (e.g., health or biometric data) or payment information directly, as payments are processed securely by third-party providers (see Section 5).
3. How We Use Your Information
We use your personal information solely for the following purposes:
• Service Delivery: To process and manage your bookings, including confirming appointments and communicating service details.
• Service Updates and Reminders: To send you updates about your booked services (e.g.,
appointment confirmations) and reminders for upcoming services or MOT renewals.
• Our Services: To analyze usage data (anonymized where possible) to enhance our website and app functionality.
• Compliance: To comply with legal obligations, such as record-keeping for tax purposes or responding to regulatory authorities.
We will not use your information for marketing purposes unless you explicitly consent to receive promotional communications.
4. Legal Basis for Processing
We process your personal information based on the following legal grounds under the UK GDPR:
• Contract: To fulfill our contract with you when you book a service (e.g., processing your name
and vehicle details).
• Interests: For sending service reminders and improving our Services, where these interests do not override your rights.
• Obligation: To comply with UK laws, such as maintaining financial records.
• : Where you opt-in to specific uses, such as cookies beyond those strictly necessary.
5. How We Store and Protect Your Information
Your personal information is stored securely on servers managed by Wix.com, our website and app platform provider. Wix employs industry-standard security measures, including:
• Encryption of data in transit (SSL/TLS) and at rest.
• Regular security audits and compliance with ISO 27001 standards.
• Access controls to limit data access to authorized personnel only.
We retain your personal information only for as long as necessary to provide our Services or comply with legal obligations (typically 7 years for financial records). After this period, your data is securely deleted or anonymised.
6. Sharing Your Information
We share your personal information only in the following circumstances:
• Wix.com: As our platform provider, Wix processes data on our behalf under a data processing
agreement compliant with UK GDPR.
• Party Payment Processors: If you make payments via our Services, your payment details are
handled by secure providers (e.g., Stripe or PayPal), who act as independent data controllers. If you make payment via our website, the information is stored via the Wix Booking System. We do not store your payment information outside of the website platform.
• Requirements: We may disclose your information to authorities if required by law (e.g., HMRC or police) or to protect our legal rights.
We do not sell or share your personal information with third parties for marketing purposes.
7. International Data Transfers
As Wix.com operates globally, your data may be transferred to servers outside the UK, such as in the EU or USA. Wix ensures these transfers comply with UK GDPR through Standard Contractual Clauses or other approved mechanisms. For more details, see Wix’s Privacy Policy at https://www.wix.com/about/privacy.
8. Your Rights
Under the UK GDPR, you have the following rights regarding your personal information:
• Access: Request a copy of the data we hold about you.
• : Correct inaccurate or incomplete data.
• : Request deletion of your data (subject to legal obligations).
• : Limit how we process your data in certain cases.
• : Receive your data in a structured, machine-readable format.
• : Object to processing based on legitimate interests.
• Consent: Revoke consent where applicable (e.g., cookies).
To exercise these rights, contact us at caliautosian@gmail.com. We will respond within one month, free of charge, unless the request is complex or excessive. If you are dissatisfied, you can lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk or by phone at 0303 123 1113.
9. Cookies and Tracking
Our Services use cookies and similar technologies to enhance functionality and analyse usage. These include:
• Strictly Necessary Cookies: For website/app operation and booking processes.
• Cookies: To collect anonymised data on user behaviour (e.g., via Wix Analytics or Google Analytics).
10. Third-Party Links
Our Services may contain links to third-party websites (e.g., payment processors). We are not responsible for their privacy practices and recommend reviewing their policies.
11. Changes to This Policy
We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted on our website with the revised date. Significant changes will be communicated via email or app notification where feasible.